Pittsburgh 311 Data

City of Pittsburgh has transitioned to a new 311 system February 4, 2025 - this is the data from the new system.

This data set shows 311 service requests in the City of Pittsburgh. This data is collected from the request intake software used by the 311 Response Center in the Department of Innovation & Performance. Requests are collected from phone calls, tweets, emails, a form on the City website, and through the 311 mobile application.

The dataset contains both the new 311 system records and all records dating back to the 2015 launch of the previous system.

Data and Resources

Additional Info

Field Value
Public Access Level Comment

Due to privacy concerns, the specific geographic location of certain 311 complaints are not publicly shared. More information can be found in the 311 Issue and Category Codebook.
Temporal Coverage 2025-02-11/2026-05-20
Geographic Unit
Data Notes

This data is published 4 times per day; updates should appear around 2:17, 8:17, 14:17, and 20:17 local time.
Related Document(s) https://www.pittsburghpa.gov/Resident-Services/311/Contacting-311
Frequency - Data Change Streaming (Real Time)
Frequency - Publishing Daily
Data Steward Matthew Klink
Data Steward Email Matthew Klink